At first I didn't like even the idea of having to talk to the inevitable problem customer, but after a few successes I discovered a profound satisfaction when I not only survived those interaction...

The way you start a conversation with a customer is critical, as the first few words you say will strongly influence the customer's perception of your business and set the tone for the rest of the...

Making a positive first impression with a new customer is crucial, as the initial encounter strongly influences the customer's perception of your business and sets the tone for future interactions....

The way you end a conversation with a customer is just as crucial as how you started it, as you want to leave a positive lasting impression, reinforce customer satisfaction and help future...

It can be difficult to appreciate, but the simple act of addressing a customer has far-reaching consequences. I've witnessed firsthand how this subtle nuance can either elevate the customer...

Talking to a customer creates a powerful connection with them (which is why I wrote an in-depth article about it which you can find here), and when done in person, it becomes even stronger. Since...